Area rug Dazzling Abstract Rug

We offer FREE Standard Delivery on all UK orders.

Order Processing: 1 business day
Estimated Delivery: 3–4 business days

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Please note that delivery times are estimates and may occasionally vary due to courier delays, public holidays, weather, or busy seasonal periods.

For any delivery questions, please contact us at support@luxenestliving.co.uk.

Returns & Refunds Policy

At LuxeNest Living, a trading name of Rugs Inn Limited, we want our customers to shop with confidence.

We accept return requests within 30 days from the date your order is delivered. Items must be unused, in their original condition, and returned with original packaging, labels, tags, and all included items.

To request a return, please contact us before sending the item back:

Email: support@luxenestliving.co.uk
Phone: +44 7447 211528

Please include your full name, order number, reason for return, and photographs if the item is damaged, faulty, incorrect, or not as described.

If the return is due to our error, such as a wrong, damaged, faulty, defective, or not-as-described item, we will cover the reasonable return shipping cost or provide return instructions at no extra cost.

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return postage cost.

Approved returns should be sent to:

LuxeNest Living
Rugs Inn Limited
Unit 2, Victoria Works,
Oakenbottom Road,
Bolton, Greater Manchester,
BL2 6DP,
United Kingdom

Please include your order number inside the parcel.

Once we receive and inspect your return, approved refunds will be issued to the original payment method within 14 days of receiving the returned item or valid proof of return postage. Your bank or payment provider may take an additional 5–10 business days to show the refund.

Items that are used, damaged, stained, washed, altered, affected by odours or pet hair, missing parts, or missing original packaging may be refused or may receive a reduced refund.

Personalised or custom-made items cannot be returned for change of mind unless they arrive damaged, faulty, incorrect, or your statutory rights apply.

This policy does not affect your statutory rights under UK consumer protection laws.

Business Details:
LuxeNest Living
Trading Name of Rugs Inn Limited
Company Number: 16940115
VAT Number: GB 511269809
Email: support@luxenestliving.co.uk
Phone: +44 7447 211528

Care Instructions

To keep your LuxeNest Living product in the best condition, please follow the care instructions below:

For rugs, runners and mats, vacuum regularly on a low suction setting to remove dust and loose dirt.

Clean spills immediately by blotting gently with a clean, dry cloth. Do not rub the stain.

For small marks, use a damp cloth with mild detergent where suitable.

For bedding, bedspreads, duvet covers, fitted sheets and blankets, follow the wash care label attached to the product before washing.

Wash similar colours together and avoid using bleach or harsh chemicals.

Do not tumble dry unless the care label clearly says it is suitable.

Allow products to dry naturally where possible and keep away from excessive heat.

Avoid placing rugs, mats, bedding or blankets in direct sunlight for long periods, as colours may fade over time.

For bath mats, allow the product to dry fully after use and clean regularly to help maintain freshness.

Do not use strong cleaning products, bleach, or abrasive brushes, as they may damage the material.

For deep cleaning of rugs, runners, mats or delicate bedding items, professional cleaning is recommended.

Always check the product label for specific care instructions before cleaning or washing.

Frequently Asked Questions

Here are answers to some common questions about shopping with LuxeNest Living

1: Where do you deliver?

We currently deliver to addresses within the United Kingdom.

2: Do you offer free shipping?

Yes, we offer free standard shipping on all UK orders.

3: How long does delivery take?

Orders are usually processed within 1 business day. Estimated delivery time is 3–4 business days after dispatch.

4: How can I track my order?

Once your order has been dispatched, we will send you a shipping confirmation email with tracking details where available.

5: Can I cancel my order?

You can cancel your order before it has been dispatched. If your order has already been shipped, you will need to follow our Returns & Refunds Policy.

6: What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition, in original packaging, and returned with proof of purchase.

7: What should I do if my item arrives damaged?

Please contact us as soon as possible, preferably within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can review the issue.

8: What payment methods do you accept?

We accept secure payments through trusted payment providers, including major debit and credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal where available.

9: Is my payment secure?

Yes. Our website uses secure SSL encryption and payments are processed through trusted payment providers. We do not store your card details.

10: Can I change my delivery address?

If your order has not been dispatched, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

11: What happens if my parcel is delayed or lost?

Delivery times are estimates and delays can sometimes occur. If your parcel is significantly delayed or confirmed lost by the courier, please contact us and we will help arrange a suitable resolution.

12: What products do you sell?

LuxeNest Living offers a range of home essentials, including rugs, runners, doormats, bath mats, blankets, bedding, and home décor products.

Still Need Help?

Email: support@luxenestliving.co.uk
Phone: +44 7447 211528

Business Address:
LuxeNest Living
Rugs Inn Limited
Unit 2, Victoria Works,
Oakenbottom Road,
Bolton, Greater Manchester,
BL2 6DP,
United Kingdom