PAYMENT POLICY

Welcome to LuxeNest Living. This Payment Policy explains how payments are processed when you place an order through our website.

By placing an order with us, you agree to the terms outlined below.

Accepted Payment Methods

We accept secure online payments through trusted payment providers. Depending on availability at checkout, you may pay using:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal (if available)

Available payment methods may vary depending on your location.

Secure Payments

Your security is extremely important to us.

All transactions are processed using secure SSL (Secure Socket Layer) encryption to protect your personal and payment information.

LuxeNest Living does not store or have access to your full debit or credit card details. Payments are securely processed by our authorised payment providers.

Payment Authorisation

All orders are subject to payment authorisation and fraud prevention checks.

If your payment cannot be authorised or verified, your order may be delayed or cancelled.

Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £).

If you are purchasing from outside the United Kingdom using an international payment method, your bank or card provider may apply exchange rates or additional charges. These fees are the responsibility of the customer.

Order Confirmation

Once your payment has been successfully received, you will receive an order confirmation email containing your order details.

If you do not receive an email within a reasonable time, please contact our customer support team.

Pricing Errors

Although we make every effort to ensure pricing accuracy, errors may occasionally occur.

If an incorrect price has been displayed due to a technical or human error, we reserve the right to:

  • Cancel the order.
  • Refund any payment received.
  • Contact you before processing your order.

Failed or Declined Payments

Payments may fail for several reasons, including:

  • Incorrect payment details.
  • Insufficient funds.
  • Bank security checks.
  • Payment provider issues.
  • Expired payment card.

If your payment is declined, please contact your bank or try another payment method.

Fraud Prevention

To protect our customers and business, all orders are subject to security and fraud screening.

We reserve the right to:

  • Request additional verification.
  • Delay shipment while verification is completed.
  • Cancel any order suspected of fraudulent activity.

If an order is cancelled for security reasons, any authorised payment will be refunded to the original payment method.

VAT

Where applicable, prices displayed on our website include VAT in accordance with UK tax regulations.

A VAT invoice can be provided upon request where applicable.

VAT Number: GB 511269809

Refunds

Approved refunds will be issued to the original payment method used when placing the order.

Refunds are normally processed within 5–10 business days, although processing times may vary depending on your bank or payment provider.

Please refer to our Return & Refund Policy for full details.

Contact Us

If you have any questions regarding payments, please contact us.

LuxeNest Living
Trading Name of Rugs Inn Limited

Email: support@luxenestliving.co.uk

Phone: +44 7447 211528

Registered Address:

Unit 2, Victoria Works
Oakenbottom Road
Bolton
Greater Manchester
BL2 6DP
United Kingdom

Company Number: 16940115

VAT Number: GB 511269809