Terms of service

Last updated: June 01, 2026

Welcome to LuxeNest Living, a trading name of Rugs Inn Limited. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Company Information

Name: Rugs Inn Limited

Trading Name: LuxeNest Living

Company Number: 16940115

VAT Number: GB 511269809

Physical Address:

Unit 2, Victoria Works
Oakenbottom Road
Bolton
Greater Manchester
BL2 6DP
United Kingdom

Email: support@luxenestliving.co.uk

Phone: +44 7447 211528

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
The information you provide is accurate and complete.
You will use this website only for lawful purposes.

3. Products

We make every effort to ensure that product descriptions, images, colours, and specifications are accurate.

However:

Colours may appear differently depending on your screen settings.
Minor variations in colour, texture, or finish may occur.
Measurements may vary slightly due to manufacturing tolerances.

These differences do not constitute a fault.

4. Pricing

All prices displayed on our website are shown in GBP (£) unless stated otherwise.

We reserve the right to:

Change prices at any time.
Correct pricing errors.
Cancel orders placed due to obvious pricing mistakes.

5. Orders

After placing an order, you will receive an order confirmation email.

This email confirms that we have received your order but does not mean your order has been accepted.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel suspected fraudulent orders.
Request additional verification before dispatch.

6. Payment

We accept secure online payments through approved payment providers.

Payment must be successfully authorised before your order is processed.

We do not store your payment card details.

7. Shipping

Orders are processed promptly after payment confirmation.

Estimated delivery times are provided for guidance only.

While we aim to deliver within the estimated timeframe, delays caused by couriers, weather conditions, customs, public holidays, or circumstances beyond our control may occur.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before requesting a return.

9. Order Cancellation

Orders may only be cancelled before dispatch.

Once shipped, cancellations are no longer possible, and our Return & Refund Policy will apply.

10. Promotions & Discount Codes

Discount codes:

Cannot be exchanged for cash.
May have expiry dates.
May exclude selected products.
May not be combined unless stated otherwise.

We reserve the right to withdraw promotions at any time.

11. Intellectual Property

All content on this website, including:

Images
Product photographs
Logos
Graphics
Text
Designs
Layouts

is the property of Rugs Inn Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Upload viruses or malicious code.
Interfere with website security.
Use automated tools to scrape or copy website content.

13. Limitation of Liability

To the maximum extent permitted by law, Rugs Inn Limited shall not be liable for:

Indirect or consequential losses.
Loss of profits or business opportunities.
Delays caused by third-party delivery services.
Events beyond our reasonable control.

Nothing in these Terms excludes liability where such exclusion is prohibited by UK law.

14. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government restrictions
Industrial disputes
Transport disruptions
Power failures
Internet outages

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and processing of your information as described in that policy.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We reserve the right to update or amend these Terms at any time.

Any changes will become effective immediately upon publication on this page.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

LuxeNest Living
Trading Name of Rugs Inn Limited