Privacy policy

Last updated: June 01, 2026

Welcome to LuxeNest Living, a trading name of Rugs Inn Limited. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Who We Are

Business Name: Rugs Inn Limited

Trading Name: LuxeNest Living

Company Number (CRN): 16940115

VAT Number: GB 511269809

Physical Address:

Unit 2, Victoria Works
Oakenbottom Road
Bolton
Greater Manchester
BL2 6DP
United Kingdom

Email: support@luxenestliving.co.uk

Phone: +44 7447 211528

2. Information We Collect

When you visit or place an order through our website, we may collect the following information:

Personal Information

Full Name
Billing Address
Shipping Address
Email Address
Telephone Number
Payment Information (processed securely by third-party payment providers)
Order History

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Analytics Data

3. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Deliver products.
Provide customer support.
Respond to enquiries.
Prevent fraud and unauthorised transactions.
Improve our website and customer experience.
Send order confirmations and shipping updates.
Comply with legal obligations.
Send promotional emails (only if you have given consent).

4. Payment Information

We do not store your payment card details.

Payments are securely processed through trusted third-party payment providers using encrypted connections.

5. Sharing Your Information

We only share your information when necessary.

This may include:

Shipping and courier companies.
Payment providers.
Website hosting providers.
Fraud prevention services.
Legal authorities where required by law.

We never sell your personal information to third parties.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your preferences.
Keep products in your shopping cart.
Analyse website traffic.
Improve website performance.
Deliver personalised content and advertisements.

You can manage cookies through your browser settings at any time.

7. Marketing Communications

If you choose to subscribe to our newsletter, we may send promotional emails regarding:

New products
Special offers
Discounts
Company updates

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information.

These include:

SSL encryption.
Secure payment gateways.
Restricted staff access.
Firewall protection.
Regular security monitoring.

Although we strive to protect your data, no method of online transmission is completely secure.

9. Data Retention

We retain your information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet legal and accounting obligations.
Resolve disputes.
Prevent fraud.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your data.
Restrict certain processing.
Object to marketing communications.
Request a copy of your personal information.
Withdraw consent where applicable.

To exercise any of these rights, please contact us using the details below.

11. Third-Party Services

Our website may use trusted third-party services, including:

Shopify
Payment gateways
Shipping providers
Google Analytics
Google Ads
Meta (Facebook & Instagram)
Email marketing providers

These providers have their own privacy policies governing the information they collect.

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

LuxeNest Living
Trading Name of Rugs Inn Limited

Email: support@luxenestliving.co.uk

Phone: +44 7447 211528

Physical Address: