Shipping policy
Last updated: June 01, 2026
Welcome to LuxeNest Living a trading name of Rugs Inn Limited. We are committed to delivering your order quickly, safely, and securely throughout the United Kingdom.
Please read our Shipping Policy before placing an order.
1. Shipping Locations
We currently offer shipping to addresses within the United Kingdom only.
At this time, we do not offer international shipping unless otherwise stated on our website.
2. FREE Shipping
We are pleased to offer FREE Standard Shipping on all orders within the United Kingdom.
There are no additional shipping charges unless clearly stated during checkout.
- Orders placed on weekends or UK public holidays will be processed on the next business day.
- During busy periods such as holidays, processing may take slightly longer.
4. Delivery Time
Estimated delivery time is:
3–4 Business Days
Please note that delivery times are estimates and may vary due to courier operations or unforeseen circumstances.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details (where available).
You can use these details to track the progress of your delivery.
Delivery Delays
Although we aim to deliver every order within the estimated time frame, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Courier delays
- Public holidays
- Industrial action
- High seasonal demand
- Transportation disruptions
We appreciate your patience in these situations.
7. Incorrect Shipping Address
Customers are responsible for providing accurate delivery information.
If an incorrect address is supplied:
- Delivery may be delayed.
- Additional delivery charges may apply.
- We cannot accept responsibility for parcels delivered to an address provided incorrectly by the customer.
Please contact us immediately if you notice an error after placing your order.
8. Failed Delivery Attempts
If a delivery cannot be completed because:
- The customer is unavailable.
- The delivery address is incorrect.
- The parcel is not collected.
- Multiple delivery attempts fail.
The parcel may be returned to us by the courier.
Any additional shipping costs for re-delivery may be the customer's responsibility.
9. Lost or Missing Parcels
If your order has not arrived within the expected delivery period, please contact us.
We will investigate the shipment with the courier and keep you informed throughout the process.
If a parcel is confirmed as lost, we will arrange either a replacement or a full refund.
10. Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of receiving your parcel.
Please include:
- Your Order Number
- Clear photographs of the product
- Photographs of the packaging
- A description of the damage
After reviewing your claim, we will arrange a suitable resolution, which may include a replacement or refund.
11. Multiple Shipments
Where an order contains multiple items, we may ship products separately to ensure the fastest possible delivery.
There will be no additional shipping charges for split shipments arranged by us.
12. Delivery Responsibility
Responsibility for the goods passes to the customer once the parcel has been delivered to the delivery address provided at checkout.
Ownership of the goods remains with Rugs Inn Limited until payment has been received in full.
13. Force Majeure
We shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Flooding
- Fire
- Government restrictions
- Industrial disputes
- Pandemics
- Courier disruptions
- Transportation failures
14. Contact Us
Luxenest Living
Trading Name of Rugs Inn Limited
Email: support@luxenestliving.co.uk
Phone: +44 7447 211528
Physical Address:
Unit 2, Victoria Works
Oakenbottom Road
Bolton, Greater Manchester
BL2 6DP
United Kingdom
Company Number: 16940115
VAT Number: GB 511269809