FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to our Frequently Asked Questions page. We've answered the most common questions to help make your shopping experience as easy as possible.

1. Where do you ship?

We currently ship to addresses within the United Kingdom.

2. Do you offer FREE shipping?

Yes. We offer FREE Standard Shipping on all UK orders.

3. How long does delivery take?

Orders are processed within 1 business days.

Estimated delivery time is 3–4 business days after dispatch.

4. How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details (where available).

5. Can I cancel my order?

Yes, but only before your order has been dispatched.

If your order has already been shipped, you'll need to follow our Return & Refund Policy.

6. What is your return policy?

We offer a 30-day return policy.

Returned items must be:

Unused
In their original condition
In their original packaging
Returned with proof of purchase

Please visit our Return & Refund Policy page for full details.

7. What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery.

Include:

Your Order Number
Photos of the damaged product
Photos of the packaging

We'll review your claim and arrange a replacement or refund where appropriate.

8. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
PayPal (where available)

9. Is my payment secure?

Yes.

Our website uses secure SSL encryption, and payments are processed through trusted payment providers.

We do not store your card details.

10. Can I change my delivery address after placing an order?

If your order has not yet been dispatched, please contact us as soon as possible.

Once an order has been shipped, we're unable to change the delivery address.

11. Do you ship internationally?

Currently, we only deliver within the United Kingdom.

12. What happens if my parcel is delayed?

Delivery times are estimates.

Occasionally, delays may occur due to courier issues, weather conditions, or busy periods.

If your order is significantly delayed, please contact our support team.

13. What if my parcel is lost?

If your parcel is confirmed as lost by the courier, we'll arrange either:

A replacement, or
A full refund.

14. How do I contact customer support?

You can contact us using the details below:

Email: support@luxenestliving.co.uk

Phone: +44 7447 211528

15. What products do you sell?

LuxeNest Living offers a carefully selected range of home essentials, including:

Rugs
Runners
Doormats
Blankets
Home décor products
Seasonal home accessories

Our goal is to provide stylish, comfortable, and affordable products for every home.

Still Need Help?

If you can't find the answer you're looking for, our customer support team is here to help.